Welcome & Keynote: Joyce Meldrem
           Library Director, Loras College
"It's not your Traditional ILL anymore: Fun with ILL!"

Going It Alone: Building Your Own ILL Management Software, Pros and Cons
Jordan Ellison, Document Delivery Assistant, Northwestern University Transportation Library, Evanston, IL

Brief Description: This presentation documents the creation of an ILL management system in FoxPro, its subsequent migration to Access, and its ongoing maintenance and upgrading. It discusses issues related to creating this system as opposed to purchasing a commercial ILL management system, including staff time required for upkeep, adaptability, and ease-of-use.

Who Owns the Bytes? The Affects of Mass Digitization Efforts on Resource Sharing and Copyright
Heather Clark, Member Services Librarian, BCR, Aurora, CO

Brief Description: Initiatives such as Google Book Search and Open Content Alliance are creating massive storehouses of digitized books. This session will look at how these initiatives affect the resource sharing environment, particularly with regard to copyright issues.

Abstract: The growth of digital content has been exponential since the advent of the Internet, and users now expect to find information in this format. As digital content becomes more pervasive, libraries recognize the need to develop viable strategies to digitize the print items in their collections. This change in format - from concrete items with discrete characteristics to intangible documents without need for persistent physical containers - creates a host of cultural issues which require change in all aspects of the library environment. Such impacts are now being felt in resource sharing, especially as they relate to copyright.

Joint efforts in digitization can provide the most cost effective way to accomplish digitization project goals. Google Book Search and the Open Content Alliance are both working with libraries to digitize items on a grand scale. Each initiative, however, has a vastly different approach to dealing with libraries and with copyright.

This session will examine the effect of digitization projects on the work of resource sharing in the broader library community. It will also specifically address the issues of copyright which surface in this context. A basic overview of copyright law will help to frame the copyright concerns within the digital environment. Learn about ways that you can respond and be involved.

Roundtable: Copyright
Jonathan Helmke, Assistant Director for Technical Services and Library Systems, University of Dubuque, Dubuque, IA
Joyce Meldrem, Library Director, Loras College, Dubuque, IA

Concurrent Sessions II
10:25 a.m. - 11:15 a.m.

Brief Description:In order to facilitate more consistent service to our ILL patrons (both lends and borrows) during the times when our technical library assistant is not available, we created a wiki of our ILL procedures.

Abstract: At Palmer College we have one technical library assistant who does the bulk of the ILL work.  She works Tuesday through Saturday, but we receive ILL requests seven days a week.  Additionally, we receive requests all hours of the day since our collection is very comprehensive in a focused subject area, i.e., chiropractic.  In order to facilitate the rest of the library staff assisting in ILL matters, a wiki was created of ILL procedures.  This way, when the technical library assistant is away from the library, someone else on staff can step in and keep the ILL process running until she returns.  The wiki also provides an accessible, unified location of ILL procedures, rather than keeping this material on the library assistant's personal computer.  Any changes to ILL procedures will be easy to update due to the very nature of a wiki.  Changes are reviewed by the Access Librarian and the technical library assistant before they are put into place in the wiki.

Tightwad's ILL or ILL, Economy Size
Jonathan Helmke - Assistant Director for Technical Services and Library Systems, University of Dubuque, Dubuque, IA
DiAnn Kilburg - Interlibrary Loan Coordinator, Loras College, Dubuque, IA

Abstract: This presentation will look at several of the free resources and tools that are available to ILL staff to help improve workflow and services in a cost efficient matter.  During the presentation, each resource will be evaluated on how they can be implemented and improve ILL services. 
Some of these resources include:

• Odyssey standalone
• PDF Creators
• Directory of Open source Journals (http://www.doaj.org/)
• Use of SILO in Iowa (http://www.statelibraryofiowa.org/)
• Google Docs (To share statistics from OCLC, ILLIAD, etc.)
• Free Web 2.0 applications (Blogs, Wikis, etc.) for Marketing, etc.

Discussion will be held on what works best in certain situations and why one might want to implement the process.  In ILL, we are always attempting to streamline our workflow even if it's a simple change in key stroking. Libraries of all sizes can benefit from the presented information. At the end of the presentation, there will be time for sharing on how other participants are using Open Source/Free Software to improve services.

Roundtable: State Library
Marie Harms, Library Consultant, State Library of Iowa, Des Moines, IA

Fuel Your Productivity: ILL Management Systems
Heather Clark, Member Services Librarian, BCR, Aurora, CO

Brief Description:
Interlibrary loan is not as simple as it used to be, and a variety of products are now available to improve ILL workflow efficiency. This session will overview ILL products that are available for request management (e.g. Clio, OCLC ILLiad and Relais) and document delivery (Arial, Odyssey, Prospero) as well as what types of environments would benefit from each product. We will also touch on consortia sharing solutions (e.g. AutoGraphics, URSA, VDX) which provide services to groups and consortia.

Abstract:
For most libraries, interlibrary loan service has grown dramatically over the last few years. As global discovery services—such as Open WorldCat—grow, our patrons have more knowledge, not only about what items exist, but also where those items reside. Electronic delivery of articles and book excerpts has become the norm for academic libraries, and many offer electronic document delivery services of their own print collections to staff and faculty.

All of these developments have pushed resource sharing departments to better manage their workflow and record keeping processes with some form of management software. These software packages allow practitioners to consolidate their work flows into one stream by creating interactive databases that manage all aspects of record keeping, data transfers with ILL systems, and patron communication. A wide menu of options—scalable in both features and price—permit any size of ILL shop to benefit from ILL management software.

I Could've said...Customer Service Excellence in 50 minutes
DiAnn Kilburg, Interlibrary Loan Coordinator, Loras College, Dubuque, IA
Donna Welter, Serials Coordinator, Loras College, Dubuque, IA

Brief Description: Have you run into "Demanding Dan"? How about "Manipulating Mary"? Or "I want it yesterday Ivan"? This presentation will give you ideas and ways to make your work life more pleasant under the most difficult situations.

Abstract:his presentation will cover basic customer service requirements, as well, as how to handle the difficult and demanding patron. There will be opportunity for role play as well as attendees to share their own experiences and how they were handled. In this time of increasingly short staffing and budgets cuts, it is more important than ever to retain a sense of balance as we continue to share our resources. We will show methods for action vs. reaction; calm vs. chaos; diplomacy vs. tactlessness. We are all a part of customer service of our institutions and this presentation will give each of us an opportunity to brush up on our skills and perhaps help us in our daily routines. We will present several methods for keeping up our own morale as well as those of our co-workers. Another avenue we will explore is adding humor to a stressful situation to allow us to perform our duties in a professional manner at all times. Sometimes small but significant changes in your environment can place a new light on how you handle your daily stressors. This presentation will cover a variety of tips to help us all survive.

Using Wikis in ILL: How Web 2.0 Tools Can Improve Collaborative Searching Skills
Erin Silva, ILL/DD Graduate Assistant, University of Illinois Urbana-Champaign, Champaign, IL
Cherie L. Weible, Associate Professor, Head of Interlibrary Loan and Document Delivery; 128 Main Library; University of Illinois at Urbana - Champaign, Urbana, IL

Brief Description: The versatility of a wiki makes it an ideal tool for institutional collaboration, communication, and knowledge management. Come hear about our use of wiki software within ILL and Reference, and learn how a wiki can benefit your department's workflow and effectiveness.

Abstract: In 2002, the Interlibrary Loan department and the Reference department formed a collaboration that created a workflow to accelerate the processing of difficult bibliographic citations. As the collaboration progressed, a need for an instructional forum emerged.

In an effort to provide easy access to information, both departments created wikis. The use of social software as an institutional tool is an increasing trend. More specifically, wiki applications can provide myriad benefits within any library. The nature of a wiki allows for easy, web-based editing without any HTML or XML knowledge; thus, anyone can contribute. The multifaceted space can exist as a gateway to library policies and procedures, a message board, or a how-to guide for difficult tasks, among others. The list of uses is endless. And, the open source software can be implemented by anyone, without cost.

Our presentation aims to further discuss how both wikis were customized to provide optimal benefits for interlibrary loan. Come join us as we discuss our experiences and explain how your workflow can improve from the interactive, knowledge repository known as a wiki.

Universal Borrowing
John Leonard Berg, Senior Academic Librarian, University of Wisconsin - Platteville, Platteville, WI

Brief Description: Universal Borrowing is an innovative borrowing and loaning service within the University of Wisconsin System that facilitates students, faculty and staff to checkout books and other media items from any UW library and receive the materials in a 2-day period.

Abstract: Universal Borrowing or UB is a wonderful library service that allows students, faculty and staff to CHECKOUT books from any University of Wisconsin library and then receive the items in a 2-day period.  The UB service is available to all enrolled students in the Wisconsin System from the convenience of their desktop or computer lab. Students may also CHECKOUT library materials in person from any of the twenty-six campuses provided they present proper identification at the circulation desk.  Distance Education students enjoy these same privileges provided they are located near a university campus.  This relatively new service truly makes the millions of books and media items held in the state available to every UW student.  The UB service is predicated on the One System, One Library motto.  The UW essentially shares one library catalog, Voyager; that facilitates this convenient and expeditious way of sharing materials.  This presentation will demonstrate the UB System, discuss relevant operating policy, show significant savings in ILL costs and confirm high patron satisfaction.  Handouts will be provided to attendees.

Roundtable: ILL Software Tips and Tricks
Susan Reiter, Cataloging and Interlibrary Loan Assistant, University of Dubuque, Dubuque, IA

ILL Corner Blog:  The What, Why, Who, & How
Linda A. Wade, Librarian & Instructional Designer, Library Operations Associate, Interlibrary Loan Coordinator, Western Illinois University, Macomb, IL

Brief Description: This session will cover:  What is that thing called a blog?  Take a look at various Blogs and who is doing them.  Answer the question, Why Blog?  Included are suggestions for getting started on your own free Blog.

Abstract: Did you ever want to know what a Blog is and what the fuss is all about?  Maybe you have been considering this type of project for your own service.  This session will define a Blog.  In addition, will discuss why you might want to create a Blog for your Interlibrary Loan service.  We will look at some Blogs already being done including the one started for ILL at Western Illinois University.  WIU's Blog is now a year old.  The session will rap up with giving you some help to get your own free blog started.  The session plans to give you an overview to help you decide if blogging is right for your ILL.

Roundtable: Public Libraries
Marie Harms, Library Consultant, State Library of Iowa, Des Moines, IA

Implementing and Surviving a Free Local Document Delivery Service.
Amy Paulus, Head, Access Services, University of Iowa Main Library, Iowa City, IA.

Brief Description: The University of Iowa Libraries implemented a free document delivery service on July 1, 2007.  Come and learn what we did to prepare for this service, what we didn't do, how it has affected our operations, what issues we are facing, and what would we have done differently!

Abstract: The University of Iowa Libraries implemented a free document delivery service on July 1, 2007.  We combined four separate document delivery services into one free service and used the ILLiad software to process and track all of these requests.  All University of Iowa faculty, staff, and students can now request any material held locally through this service and will be provided a scanned PDF copy that is posted on the web via ILLiad.  Since the University of Iowa Libraries consists of the Main Library, Hardin Library for the Health Sciences, and nine branch libraries, the coordination of staff and resources for this project was daunting.  Not only did ILLiad have to be installed at each library, to replace the Ariel software for posting scanned documents on the web, but all the full-time staff and student workers needed to be trained on a brand new software and workflow.  Since July 1^st, several incidents have happened that have required an evaluation of the policies for this service and of course the statistics have skyrocketed in the few months the service has been available without charge.  While the service will be continued, there are definitely some lessons learned that will make this session invaluable if you are considering implementing this at your own library.

What Counts?  Using Interlibrary Loan Data to Influence Practice
Tonnie Flannery, Consulting Librarian for the Social Sciences, Cornell College, Mt. Vernon, IA

Brief Description: Data collection is a key component of academic libraries.  Participants in this session will discuss the kinds of questions your data can answer, strategies for collection and analysis, as well as what your institution can gain from exploring data in new ways.

Abstract: As we began to examine our interlibrary loan data, certain trends became apparent.  We noticed that approximately one third of our article requests were being cancelled.  We also observed that the volume of article requests increased significantly when certain courses were taught. Both of these instances can have immediate impacts on classroom instruction, as well as on our staffing needs for student workers.