Previous Programs
2007, 2008, 2010


Conference is being held in the Alumni Campus Center (ACC)

Schedule of Events for Friday, April 8, 2016

 

8:45 – 9:15am       Registration                                               Near Ballroom A

9:15 – 9:25am       Welcome & Announcements              Ballroom A & B

9:25 a.m. – 10:15 a.m.    Concurrent Sessions 1  

Mary Alexis Room

The Routing Not Taken: Using Email and Routing Rule Customization to Streamline ILLiad Request Processing

PowerPoint and Handouts

Dawn Mick, Iowa State University, Ames, IA 50011

 Do you, or your staff, spend a lot of their time writing the same emails to patrons? Do you get tired manually routing requests to the same queue repeatedly?  Iowa State ILL staff were frequently sending emails to patrons that required re-writing each email and manually routing it to the correct queue, which meant staff needed to remember to edit messages correctly as well as remember where to route a request to meet the specific situation. Through creation of additional customized emails to address common situations, as well as setting up automatic routing, staff had less to remember and could process more efficiently. Routing rules also helped to seamlessly move purchased requests from Borrowing to Document Delivery for more accurate reporting.  This presentation will demonstrate how Iowa State used email customization and routing rules to improve customer communication and reduce staff memorization.  Attendees will also learn step-by-step email customization using the Email Templates feature in ILLiad 8.5 Customization Manager. Email Templates will be used exclusively in ILLiad 8.6, so this will help to prepare attendees for upgrading.

Arizona Room

Serving Distance Education Students with ILL

John Leonard Berg, University of Wisconsin-Platteville, Karrmann Library, Platteville, WI

This presentation will focus on some ways that university and local public libraries can best serve distance education students in our populations.  It has become increasingly popular for members of our communities to enroll in online classes that require library materials not owned at the local level.  The big question is how do we serve these specialized needs with limited resources and personnel.  The first part of the presentation will demonstrate how a typical university library serves their distance education patrons and provide research materials in a timely fashion.  Resource utilities such as ILLiad, Resource Sharing within Primo and other traditional library services like CHAT and email will be demonstrated and discussed as the main feature.  Secondarily, and with more of an audience participation, we will consider how a small public library can offer similar educational materials to patrons.  Issues such as staffing, budget and mission will be addressed from small library perspectives.  Attendees with be encouraged to volunteer their experiences, frustrations, desires, successes and failures in serving this growing portion of our society. Maybe local universities and college libraries can partner with local public libraries in providing valuable library materials. 

10:25 a.m. – 11:15 a.m.  Concurrent Sessions 2  

Mary Alexis Room

All about WorldShare Interlibrary Loan

Christa Starck, Senior Product Manager, Resource Sharing: OCLC

Join Christa for an update on WorldShare Interlibrary Loan.  We’ll also do a quick demo of the service and share tips and tricks for maximizing efficiencies, reducing cost and time, and providing quality service to patrons and peers in other institutions.

Arizona Room

Improving document delivery using Loansome Doc®, a feature of PubMed®

Toni Yancey, Palmer College of Chiropractic, Davenport, IA

 Upon the arrival of the new head librarian for public services, it was noticed that a lot of the articles requested by faculty members were from PubMed®, the premier biomedical database from the National Library of Medicine. In order to simplify article requests, Palmer Library started offering Loansome Doc® (LD) service to students, faculty, and staff.    Loansome Doc® links PubMed to DOCLINE®, the automated interlibrary loan (ILL) request routing and referral system of the National Library of Medicine. While LD is offered by over 1,000 libraries nation-wide, it is not very widely known or understood by end users. Palmer Library undertook a marketing campaign to introduce and promote this service. Twenty students, staff and faculty members signed up for the service in the first three months.    In this presentation, attendees will be introduced to Loansome Doc® AND DOCLINE®. The presenters will discuss identifying early adopters and champions, developing promotional items, and crafting a noteworthy message. 

11:25 a.m. – 12:15 p.m.  Concurrent Sessions 3  

Mary Alexis Room

The Power of Accessibility and Efficiency: Harnessing Interlibrary Loan Activity

PowerPoint

Bethany Sewell, College of New Jersey, Ewing, NJ

 This presentation highlights the dramatic increase in interlibrary loan (ILL) usage at one institution and demonstrates how systems that are easy for patrons to use and that deliver requests at lightning speed increase patron use and satisfaction.  In fall 2012, an ILL satisfaction survey of the faculty at the institution showed that use was low. In fact, 54% of those who responded to the survey indicated that they obtain research materials from other channels outside the resources provided the Library. The ILL department implemented a new, user friendly request management system and joined a resource-sharing service that delivered article requests within hours, many times within less than one hour.  The Library also expanded the expedited service to include books.  Requests more than doubled over a two year period as did the number of unique users. In addition to time savings, the service saves the institution money in that fewer books and articles requests were charged a borrowing cost.    The presentation graphically represents the significant increases in ILL use by the institution’s patrons as confidence and satisfaction with the services grew.  Graphs are used show how the increased speed in delivery correlates with patrons’ actual use of the materials as evidenced by a relationship between turnaround time and circulation/PDF views. Tables are used to show cost savings over time. Workflow charts also demonstrate the efficiency of the system.

Arizona Room

Roundtable Discussion

Moderator: Joyce Meldrem, Loras College, Dubuque, IA                

Interlibrary Loan discussion – bring questions to the table – help each other with solutions! (There will be another opportunity for a roundtable discussion at 2:00 p.m.)

 


12:15 p.m. – 1:00 p.m.      Lunch                          Ballrooms C & D

 

1:00 p.m. – 1:50 p.m.     Concurrent Sessions 4  

Mary Alexis Room

New Staff, New Opportunities: They Can Do It All

PowerPoint

Zheng Ye (Lan) Yang, Texas A&M University Libraries, College Station, TX

 Texas A&M University Libraries’ Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers.  A team of 10 FTE staff members, including the director of the department, processed about 153,000 requests in 2015 (73,442 lending requests, 51,857 borrowing requests, and 27,990 in-house document scanning/book on hold retrieval requests).    In the summer of 2015, two of our employees (one in lending and one in in-house document delivery) left the department, citing family reasons and professional promotion opportunities.  When we advertised the two newly vacated positions, we revised the position descriptions - instead of focusing on only one aspect of operation, we decided to train our two new hires on all three functions, namely, borrowing, lending, and in-house document delivery.    This presentation will show the audience strategies we employed to train the two new hires, what we learned from this experiment, and how they felt about the training and their workload.  Their daily responsibilities now involve in all three functions.  Department’s overall improved workflow, each individual staff member’s, including students’ responsibilities, will also be discussed and training examples will be shared.

Arizona Room

Google Books:  Digitizing the world's knowledge one book at a time

PowerPoint

Amy Paulus, University of Iowa, Iowa City, IA

 This session will talk about the Google Books project that initially began in 2008 but was put on hold due to the flooding on campus and started up again in 2014 and is wrapping up in the summer of 2016.  This includes general information about workflow, timeline, statistics, and resources needed to support this partnership.  Specifically, examples from the University of Iowa Libraries' collections will be showcased in both Google Books and HathiTrust.  Since these are freely available resources, some tips on how to find these items through a typical Interlibrary Loan transaction to facilitate faster access for your own users will be shared.  ILLiad addons are available as well as information in WorldCat are two examples to aid discovery.  Also learn about the added benefit for University of Iowa users with print disabilities and how this project has benefited them.  The session will include next steps for follow-up projects resulting from this partnership as well as time for questions (that can be answered if confidentiality agreements allow!).

2:00 p.m. – 2:50 p.m.    Concurrent Sessions 5  

Mary Alexis Room

Making informed decisions: what ILL data we need

Christa Starck, Senior Product Manager, Resource Sharing: OCLC

Interlibrary loan (ILL) and resource-sharing systems track everything from call numbers to turn-around time, so we have the opportunity to build and adjust our ILL workflows through a data-driven approach. In this session, Christa will invite you to share how you use data and statistics to inform decisions made in your libraries. We will discuss what future data, reports and tools would help you make more informed decisions about your library and continuously improve your library’s ILL and other services. 

Arizona Room

Roundtable Discussion

Moderator: Joyce Meldrem, Loras College, Dubuque, IA                

In case you missed the first one! Interlibrary Loan discussion – bring questions to the table – help each other with solutions!